FAQ
FAQ
There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.
Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.
The hotel has both non-smoking and smoking rooms available. Please note that we do not have any designated smoking areas outside of guest rooms. In addition, if smoking or bringing in cigarette butts etc. into a non-smoking room is confirmed, Please note that we will charge you a room cleaning fee and a room damage compensation fee.
Yes, that is possible. If you have made a reservation, please contact the hotel in advance to let us know your planned check-in time.
This is subject to availability and a fee. Please contact the hotel for more details.
The opening time is 11:00, but we can extend your stay for a fee.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.
Nothing in particular. Front desk staff is available 24 hours a day.
We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.
Yes, we do. In accordance with our hotel's accommodation agreement, we will charge a cancellation fee of 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.
You can do this by clicking "Check/Change Reservation Details" on the right side of "Search Room Availability/Booking" at the top of the home page. Members will need their login ID and password, and non-members will need their reservation number and the email address used when making the reservation, so please have these ready in advance. You can also make changes by phone.
Yes, there are. However, this varies depending on the plan, so please check the plan details.
Please see here for information regarding allergies.
Yes, the displayed price includes service charge and consumption tax.
Please pay your accommodation fee at the front desk when you check in. If someone other than the guest will be paying, payment must be made before check-in. Please be sure to contact the hotel in advance.
We accept VISA, JCB, MasterCard, AMEX, UC, DC, NICOS, Diners, and UnionPay. For other cards, please contact the hotel.
You can use transportation IC cards and WAON electronic money. QR code payment is not available.
Accommodation for infants and small children sharing existing beds is free of charge. Children 6 years and older will be charged separately.
We regret to inform you that our hotel is not barrier-free. We appreciate your understanding in this matter.
We will store your luggage only for guests staying at the hotel. Please inform the front desk when you arrive or depart.
Yes, it is. When sending luggage to the hotel, please make sure to send it prepaid (pay the shipping fee
at the time of sending) as we do not accept cash on delivery.
Please be sure to write the "reservation name (guest name)," "date of stay," and "reservation number" on
the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
*Refrigerated or frozen luggage cannot be stored.
Please note that we are unable to ship luggage from the hotel.
*There is a convenience store offering delivery service within a 1-minute walk.
Please note that we cannot ship to overseas destinations.
We are sorry for the inconvenience, but we are unable to provide these items.
Our hotel does not have or have any affiliation with a parking lot.
Please note that you will not be able to watch the video.
Lost and forgotten items will be kept for up to one month, and items left behind after one month will be disposed of. In addition, lost property such as cash, securities, and precious metals will be handled in accordance with the law. In addition, beverages and food will be disposed of on the day.